LiveChat - Customer service

Editor's Review

LiveChat is your go-to customer service platform designed to delight customers and boost sales! 🤩 Perfect for businesses of all sizes, this app ensures you never miss a chance to connect with your customers, providing superb support even on a poor internet connection. Join over 30,000 companies worldwide who trust LiveChat!

Key Features:

Solve Problems in a Flash ⚡: Provide instant answers in real-time. See what customers are typing before they send it and use ready-to-go responses for frequently asked questions. Boost customer satisfaction with ease!

Support Smarter, Not Harder 🧠: Automate greetings to recommend products, make announcements, and engage customers based on their behavior on your website. Streamline your customer service by automatically routing chats to the right teams.

Solve Tickets Anytime, Anywhere 🌍: Manage complex cases with the built-in ticketing system. Reassign tickets, keep open cases organized, and quickly find ticket statuses.

Close More Sales 💰: Collect and qualify leads effortlessly. Engage prospective customers while they're on your website and support them throughout their buying journey to improve customer experience and increase sales.

Cut Costs ✂️: Scale your customer service smartly. Improve productivity with powerful features, offer support to multiple visitors at once, and reply faster, keeping customer satisfaction high.

Visit www.livechat.com to learn more about scaling your business with LiveChat. Install the mobile app and improve your customer service in minutes! 🚀

Features

• Access customer details instantly

• Preview incoming messages

• Offer multi-channel support

• Share files seamlessly

• Receive in-app and push notifications

• View agent list with profiles

• Built-in ticketing system

• Automated greetings

Pros

• Solve customer problems quickly and efficiently

• Automate customer service to support smarter

• Manage tickets anytime, anywhere for convenience

• Collect leads and boost sales opportunities effectively

• Cut costs by scaling customer service smartly

Cons

• Potential dependency on internet connection stability

• May require initial setup and training for optimal use